2.1 KiB
Conversations
Vendor side
Vendor can see conversation started by them or the administrator directly under the Conversations tab.
Under chosen conversation, vendor can see administrator messages or replies, and respond with a message and optionally submit with a file.
Vendor can start a conversation with administrator by clicking New conversation button.
The conversation form contains chosen category of the conversation, message and file field.
Conversations closed by administrator are available under Closed conversations
Administrator side
As an administrator you have to go to admin panel and look for Conversations (1) under Marketplace category.
From there you can Delete or Archive (2) conversations.
To respond to conversation, go to Show (1) and complete the form with a message (2) and optionally with a file (3).
To create a conversation, go to Create and choose category of the conversation, the vendor and optionally a file.
Complete the form with a message.
Creating conversation category
Administrator can create, edit and delete conversation categories in Conversation categories under Marketplace category.
Create a new category by clicking Create and filling Name field
Now the category can be chosen in the conversation by the administrator and vendors.