Hi {firstname} {lastname},

| Order {order_name} - Payment processing error There is a problem with your payment for {shop_name} order with the reference {order_name}. Please contact us at your earliest convenience. We cannot ship your order until we receive your payment. |

You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop.
If you have a guest account, you can follow your order via the "Guest Tracking" section on our shop.